Returns & Exchanges
At BEAUEYE (US), we want you to feel confident in your beauty journey; if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on unopened and unused products.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the items in their original, unopened packaging, ensuring the RMA number is clearly marked on the outside of the box.
Ship It Back
Send your package via a trackable shipping service to our US distribution center; we recommend keeping your tracking receipt for verification.
Quality Inspection & Refund
Once our warehouse receives and inspects the items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing